♥ FAQs ♥
♡ I entered the wrong address. Can I update it?
If the shipping label hasn’t been created, we can help update your address. However, once a label is printed, we cannot make changes! PLEASE ENSURE ADDRESSES ARE CORRECT!!!
♡ If my package is returned, will you reship it?
Yes, we’re happy to reship a returned package. However, customers are responsible for covering the reshipping fee. Please reach out to us directly to request reshipment.
♡ Marked as delivered but it's not here?
If your package is marked as delivered but hasn’t arrived, it’s often a temporary issue. Occasionally, packages get marked as delivered early. Please wait a few days, then check with your local post office for more information. We’re unable to assist further once a package shows as delivered in tracking.
♡ My order came in damaged. What do I do?
Send a photo/video of the damaged item, and we will send a replacement, but subject to stock availability. Please contact us within 7 days of delivery with your order number and clear photos of the issue.
♥ POLICIES ♥
♡ Refund & Cancellation Policy
All sales are final. We do not accept refunds, returns, exchanges, or order cancellations once an order has been placed.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review each situation on a case-by-case basis and work with you to find an appropriate resolution, which may include a replacement or refund.
Preorders: Due to the nature of made-to-order and preorder products, preorder purchases cannot be canceled or refunded.
If you have any questions about your order, please don't hesitate to reach out before purchasing.
♡ Preorder Policy
Preorder items are expected to ship within 3–6 weeks, though production timelines may occasionally change due to manufacturing or shipping delays.
If your order contains both preorder and in-stock items, your entire order will be held until all preorder items are available to ship. We do not split shipments.
If you'd like to receive your in-stock items sooner, we highly recommend placing preorder items and in-stock items as separate orders.
Please note that preorder purchases cannot be canceled or refunded once an order has been placed.
♡ Privacy Policy
Last updated: September 2026
QutieQoo respects your privacy. When you place an order, contact us, or sign up for our mailing list, we may collect information such as your name, email address, shipping/billing information, and order details. We use this information only to process orders, provide customer support, send shop updates you have opted into, and improve our website and services.
Our store and email services are operated through third-party providers such as Big Cartel, payment processors, and Omnisend, which may process your information as necessary to provide their services. We do not sell or rent your personal information.
If you subscribe to our mailing list, you may unsubscribe at any time using the unsubscribe link at the bottom of any marketing email.
Our website and service providers may also use cookies or similar technologies for basic site functionality, analytics, and marketing purposes.
If you have questions about your personal information or would like to request that we update or delete information we hold about you, please contact us through our Contact page.
By using our website, you acknowledge this Privacy Policy.